Am I entitled to receive technical support? [2020-05-30]
Most our licenses include initial 5 hours of support, so if you have purchased a license for visage|SDK, then you can use this support (delivered via email).
For the majority of our clients the initial support hours are more than sufficient, but it is also possible to order additional support - your contact person can advise you on this.
If you are evaluating visage|SDK and have technical issues, we will do our best, within reasonable limits, to support your evaluation.
How to request technical support? [2020-05-30]
If you have a technical issue using visage|SDK, please email your Visage Technologies contact person the following information:
error report, including the error messages you receive and anything else you think may help our team resolve the issue,
the operating system you are using,
the version of visage|SDK (please see it in the upper left corner of the documentation as in the image below).